Mobile App Questions and Troubleshooting
- How Can My Customer Get My Branded Taxes to Go App?
- Is It Possible to Create a Return Pulling Info From the Previous Year and Still Use the Taxes to Go Mobile App?
- The Taxpayer is Using My Branded Taxes to Go App, but I Can’t See Them in My Queue
- My Taxpayer Can’t Create Their Taxes to Go Account Because It Won’t Send Them a Code.
- I’m Trying to Pull in Taxes to Go Return and the Program Keeps Asking Me for a Social Security Number.
- Is the Branded Taxes to Go App in the App Store?
- Can I Use Taxes to Go Only for Sending and Receiving Documents to or From My Customers?
- When I’m Trying to Import an App Return It Keeps Saying There is No Data.
- I Can’t See Documents Sent to Me by the Taxpayer in Taxes to Go.
- Will information from last year’s app pull forward into this year's app?
- Where Do I Get the Referral Link for My Branded Taxes to Go App?
- Which Phones Do I Need to Use the Taxes to Go Mobile App?
- I Can’t See My Customer’s Return in My Taxes to Go Queue, What Could Be the Problem?
- Does the Information From the Documents Sent in Taxes to Go Automatically Upload Into the Data Fields in the Program?
- Is It Possible to Use a Single Email and Phone Number to Create Several App Accounts?
- Can I Pull a Taxes to Go App Return Into the Program a Second Time?
- I Sent Documents to the App to Be Signed, but the Taxpayer Doesn't See Them.
- What Can I Do When the Taxpayer’s Signature is Not Visible in the Tax Return?
- Why Can’t I View My Taxes to Go User’s Chats?
- How Can I Switch My Generic Taxes to Go App to Branded?