Rejected Returns

When your client’s return is rejected, please check the reject code and correct the errors. Once you have done this, while still in the corrected return, deselect the review button>save and exit>go back into the return>reselect for review. To ensure your return was received you must also email the reviews team to inform them the return is ready. When emailing the review team, always identify yourself by office name or your name. For your client include their first initial, last name, and last 4 numbers of their social security. If you have not corrected the return upon resubmission, you will be charged a re-work fee of $5 each time it is submitted without corrections. You can pay this fee by clicking the button in your Partner Portal and we suggest paying prior to submission since it will not be reworked until the fee has been paid. You have the opportunity to add comments for the review team at the bottom of the rework form.