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Send Corrupt Return

It may be your desire to send a copy of a tax return to Taxx Savage Pro support staff for review. For instance, you may want to confirm whether your computation of a certain line on a form is correct, or you may have a query as to how to correctly input information into the software. The support staff may request that you send them a copy of the return as a “corrupt return” in order for them to assist you with it. 


Understand that the word corrupt in this context does not mean that the return has been corrupted on your computer. Corrupt, in this context implies that, for security reasons, certain information such as the name, Social Security Number and the address of the taxpayer are corrupted on your end. This is a means of identity protection and a means of hindering us to file the return. However, our support staff may still send the return into the Taxx Savage Pro for diagnosis. 


To send a corrupt individual tax return: 

  • Go to the Main Menu of the Tax Return (Form 1040) 
  • From the menu, select Miscellaneous Forms 
  • Send Client’s Corrupt Return 
  • You can decide to add a description of the problem, the form needing review among other information
  • Click OK 
  • A message showing that the return was successfully sent should appear on the screen 

To send a corrupt business tax return (Form 1120, 1120S, 1065, 990. 990-EZ, 990-T): 

  • Go to the Main Menu 
  • From the menu select Miscellaneous or Miscellaneous Statements 
  • Proceed to send Corrupt Business Return 

You can also, through the Quick Menu, send a corrupt individual return: 

  • Once in the Quick Menu, select Utilities 
  • Proceed to Send Corrupt Return to Taxx Savage Pro 
  • Key in the full SSN and a short description of the problem 
  • Click OK when done. 

Note: In the event that you send a corrupt return, ensure that you let the Taxx Savage Pro support team know that you sent the return. This can be done either by phone or email. Ensure that you provide us with your EFIN as well as the last four digits of the SSN or EIN of the return to enable us to retrieve the return for review.