---
title: Preparer Information
description: This is a good resource for tax preparers to have in the event a client refund has been off-set or there is an unknown extraction from the refund.
---
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# Preparer Information
This is a good resource for tax preparers to have in the event a client refund has been off-set or there is an unknown extraction from the refund.
**TOP Interactive Voice Response System**
Provides automated information regarding a current offset (reduction) of your tax refund or other federal payment. 800-304-3107
**Cross Servicing**
If you have received a delinquent debt notice from the U.S Treasury and need additional information regarding your payment options.888-826-3127
**Questions about payments received from the government (checks or direct deposit)**
**Federal Disbursement Services and Modernization, Innovation, and Payment Resolution**
855-868-0151
**Internal Revenue Service**
800-829-1040 www.irs.gov
**Social Security Administration**
800-772-1213
www.ssa.gov
Client's refund or there's a difference. Please don’t request ERO support.
Taxpayer Bank support line: 866-876-6648 or 888-782-0860
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