Preparer Information

This is a good resource for tax preparers to have in the event a client refund has been off-set or there is an unknown extraction from the refund.

TOP Interactive Voice Response System

Provides automated information regarding a current offset (reduction) of your tax refund or other federal payment. 800-304-3107

Cross Servicing

If you have received a delinquent debt notice from the U.S Treasury and need additional information regarding your payment options.888-826-3127

Questions about payments received from the government (checks or direct deposit)

Federal Disbursement Services and Modernization, Innovation, and Payment Resolution

855-868-0151

Internal Revenue Service

800-829-1040 www.irs.gov

Social Security Administration

800-772-1213

www.ssa.gov

Client's refund or there's a difference. Please don’t request ERO support.

Taxpayer Bank support line: 866-876-6648 or 888-782-0860