---
title: I Forgot My Password, What Can I Do? 
description: Whenever you forget your password, you must create another one.
---

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2. [General FAQ](https://help.taxxsavage.com/general-faq?hsLang=en)

# I Forgot My Password, What Can I Do?

Whenever you forget your password, you must create another one.

Note: Your forgotten Taxx Savage ProWeb password cannot be retrieved. Instead, a new one has to be created. You will not be allowed to use either of the last 5 passwords that you have used for ProWeb. 

To create a new password: 

- Go to the login page of the Taxx Savage ProWeb
- Select Forgot Password
- Write your username in the field provided then click submit
- Complete the Account Verification as required
- Then choose whether to receive the validation code through Text Message or Email.
- Click on the option Send Code
- Dial in the Verification Code then click Verify
- Use the password guidelines provided to create a New Password
- Click Submit
- You will receive a notification informing you that there has been an update on your password.
- Click Back, then, using your New Password, login to your Taxx Savage ProWeb.

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