How can I check my Taxpayers Refund Status with the bank? Handling Rejected Deposits
Quickly verify your taxpayer’s refund status by contacting the bank directly, ensuring proper identity verification and requesting the alerts section for accurate check or deposit details.
If your taxpayer’s direct deposit did not go through, the bank will automatically issue a paper check and mail it to the address listed on the return.
To get an update or resolve any issues, please contact the bank with your taxpayer on the line, as they will need to verify their identity.
Please follow these steps together:
1️⃣ Dial 888-782-0850
2️⃣ Press 1 when prompted
3️⃣ Have the taxpayer enter their full Social Security Number
4️⃣ Press 0 and wait for a live agent
Once connected, clearly explain your concern and ask the agent to check the “Alerts” section in their system. This section will show the special arrangement with Taxx Savage for checks to be printed and mailed to taxpayers.
The bank will be able to provide the most accurate update and assist with any next steps regarding the refund.