---
title: Desktop Password Reset/Locked Out
description: Desktop Password Reset
---
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# Desktop Password Reset/Locked Out
**How Can I Reset my Password or Unlock Locked Login Credentials?**
**Desktop Password Reset**
- Open Taxx Savage Pro
- On the login page, enter your username then click on Forgot Password
- You will be given three chances to correctly answer your Security Question. If you fail on all three attempts, your login credentials will be locked
- After correctly answering your security question, click Okay
- Create a new password. You will be required to confirm it for verification
- Using the new password, you can now login to the program
**Unlocking Locked Login Credentials**
In the event that a Preparer’s login is locked, the following steps can be used to unlock it:
- Open Taxx Savage Pro
- Login as the Admin. The password that you first created is the Admin Password.
- Select Configuration from the Main Menu of the Taxx Savage Pro
- Then go to Firm/ERO/Preparer Setup
- Proceed to the Preparer(s) Menu then select the preparer whose login credentials were locked
- Go to the Preparer Security
- Select Password/Security Question - You will be asked whether you would like to clear the existing password and security question. To this, answer Yes.
- The next time the preparer attempts to log into the program, they will have to;
- Enter their Username, ignore the Password field (leave it blank), then click on Login
- They will then be required to create a new password and security question
- Upon completion of the above steps, the preparer will then be able to log into the program using their new passwords.
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